PAML, one of the nation’s leading reference laboratories, is pleased to announce that Megan Gunning, a laboratory efficiency expert, will present at the 2015 Lab Quality Confab, scheduled for November 3-4, 2015 in New Orleans, LA. This annual two-day event brings together laboratory science executives, managers, and pathologists.
Gunning, director of pre/post-analytical operations at PAML, will discuss “Improving Physician and Patient Satisfaction by Using Real-time, Interactive Communications in Effective Ways” on Wednesday, November 4, 2015, from 2:10-3:00 p.m. at the Sheraton Hotel. She will share case study information on innovative approaches PAML is taking to improve communication with clients and obtain real-time, patient satisfaction data.
As part of her presentation, Gunning will discuss technology PAML has deployed to supply clients with real-time critical, stat, and client-specific notification requests via text, e-mail or other automated options. The program streamlines and automates old manual and time-consuming processes while driving productivity and cost savings. She will also discuss the new “Happy or Not” initiative the company has implemented in the PAML Patient Service Centers (PSCs). It gives patients the opportunity to immediately provide feedback on their experience so the reference laboratory can better capture patient experience.
“Megan’s leadership skills in customer service and process development, and her strong record of accomplishment in project management, have made her an invaluable asset to PAML’s success,” said Rosalee Allan, PAML’s Chief Operations Officer. Confab attendees will learn more about PAML’s best practices, new approaches to client communication, and the expansion of traditional thought processes surrounding communication techniques with clients and patients. According to Gunning, “The lab industry is continually changing, and managing change is one of the keys to our success. We are always looking for ways improve how we communicate. We use all the tools at our disposal to improve communication work-flow processes and create a productivity culture.” Gunning holds a bachelor’s of science degree in Biology and a master’s degree in Urban and Regional Planning from Eastern Washington University. She is also a Green Belt in Six Sigma.
Hosted by The Dark Report, one of the country’s leading sources of exclusive business intelligence for the laboratory industry, Lab Quality Confab is designed to help industry leaders navigate their way through the changing times and economy. It is now the world’s largest gathering devoted exclusively to use of process improvement and quality management methods in clinical laboratories, pathology laboratories, and hospitals.