Client Services is your first point of contact if you have questions about any of PAML’s laboratory services. We are committed to providing our clients and their patients with the highest quality laboratory testing and services available. Client Services is staffed 24 hours a day, seven days a week to provide personalized and timely service. Our system is designed to give you the answers you need as quickly as possible with a minimum of transfers and wait times.

When Preparing to Call

We recommend that all clients have their account number available to them prior to making a call. It will speed up the process.

Online Requests

Click HERE to submit an online request for test report or add-on tests.
All requests will be responded to within 24 hours.

 

Convenient, One-Stop Customer Support

Our Client Services Department is staffed with long-term, knowledgeable and friendly people. Our representatives are highly trained in laboratory procedures and are able to answer questions or concerns regarding test requirements, fees, turnaround time, patient results, specimen collection and transport, add-on testing and other miscellaneous inquiries through effective use of the laboratory information systems. They will channel calls to specific individuals for technical or interpretive information when appropriate. Our goal is to answer 80 percent of all calls within 30 seconds or less. We’ve also empowered our staff to resolve most issues right then and there; more than 90 percent of inquiries are resolved immediately.

Ordering Tests

If you want to order a test(s), you must complete a separate requisition form for each patient and include it in the specimen package. Before shipping, you must verify that the patient information and patient ID number on the form matches that on the specimen. To assure your request is processed accurately and in a timely manner, please print or type all information legibly. Incomplete requisitions will delay the processing of your request and subsequent reporting of your results.

Requisition forms are available by contacting our Supply Department at 509.755.8600, #3.

Test Results

Prompt, accurate reporting of test results are sent to our clients by EMR interface,  printer, fax, mail, modem to modem, and/or computer disk depending upon the specific needs of the client.

  • STAT testing is available for some procedures.
  • Same day testing is available for most procedures.
  • Telephoned and special reporting methods are available upon request.

Every effort is made to provide accurate test results with rapid turnaround time.